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Frequently Asked Questions
What time of day do you ship? Our goal is to ship by next business day. If your order is received by 10:00 AM EST it will ship the same day. There may be a few exceptions to this time frame. You will be notified if your order is affected (i.e. holidays, when we are gone on buying trips for new merchandise,or vacations). If your order is affected, we thank-you in advance for your understanding.
Where can I find my tracking number? You can locate your tracking number in two places. One, you can find it by going to "Service" at the top of the page. Enter your order confirmation number located on your confirmation email. Hit "Go". You will see your tracking number on the far right in the boxes. Two, you will also be able to see in on your shipping confirmation email below the 'shipping address' section. You can track your package at www.USPS.com, unless you were notified that your package shipped differently.
What is the International shipment time frame? Unless otherwise noted, all items ship USPS Priority Mail. The US Postal System estimates delivery to be within 6-10 BUSINESS days (which is approx. 2 weeks from date of order). This time frame is only to be used as a guideline. Items can take longer depending on your customs, your postal system, or our postal system.
I am US buyer. It has been 3 postal days. Where is my item? Your item should ship within 24 hrs. If you do not have it by the 3rd business day, please notify us. We will email you the tracking number. If sent insured, occasionally the USPS will leave a notice, although not all buyers get these notices. Should that happen, your item will be available for pick-up at your local post office for 15 days. You can also request re-delivery online after viewing your tracking information.
I am an International Buyer. It has been 2 weeks. Where is my item? Your item should ship within 24 hrs .If you do not have it in 2-3 weeks, please notify us. We should be able to give you a tracking number in order to help locate your shipment.
What is your return policy (please see the POLICIES page for more detailed information)? Returns are accepted with the exclusion of 'final sale clearance' items as noted in an items description. We want you to be NOT just satisfied but HAPPY with your purchase. If you are not, our only request is that you notify us within 2 days of receipt & return the item within 7 days. You will receive a full refund, minus any shipping charges you may have paid. You are responsible for return shipping charges. Please contact us for an RA# (info@mountainislanddesigns.com).
Do you offer overnight delivery options? We do offer over-night delivery options. We are able to ship UPS Next day, Federal Express Overnight, or USPS Express Mail for an additional fee. Please contact us for the cost. You will receive a shipping credit towards the expedited shipping from the free US Shipping we offer.
Where do you ship from? We are located in the Southeastern part of the US, in Charlotte, North Carolina.
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